Automotive
Automotive suspension distributor runs orders and inventory on autopilot
Suspension parts manufacturer and distributor, dealers across the Americas
95%of orders processed without manual entry
-40%stock-outs on top SKUs
-55%inbound service calls
Same dayorder confirmation to every dealer
Dealer orders from email, portal and marketplaces captured and fulfilled automatically, replenishment driven by forecasts, and customer service answered by agents with live stock data.
The operation before
Orders arrived as emails and spreadsheets, stock levels were checked by hand, and dealers called for availability and tracking. Backorders and errors damaged dealer relationships.
What we built
- Order capture from email, portal and marketplaces into the ERP
- Forecasting and replenishment per SKU and warehouse
- Agents answer availability, pricing and tracking with live data
- Carrier booking and shipment updates automated
What now runs without people
Multi-channel order capture
Replenishment and purchasing
Dealer customer service
Shipping and tracking updates
“Dealers get answers in seconds and their orders ship the same day. That is why they stay with us.”
Results as measured by the client after cutover. Identifying details withheld under confidentiality agreement.
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