Credit repair firm processes disputes without a back office
National credit repair company, 40,000 active client files
Dispute letters, bureau responses and client updates handled end to end by document intelligence and agents, with staff reviewing exceptions only.
The operation before
Every client file required a person to read bureau reports, decide which items to dispute, draft letters, track 30-day response windows and update the client. Growth meant hiring, and quality varied by agent.
What we built
- Bureau reports and creditor responses captured and classified automatically
- Dispute strategy rules encoded with compliance review
- Letters generated, sent and tracked against statutory deadlines
- Client portal and messaging updated by agents, with escalation for unusual cases
What now runs without people
Report intake and item classification
Dispute letter generation and mailing
Deadline tracking and follow-ups
Client status communication
“We stopped hiring for volume. The team now reviews the 15 percent of files that actually need judgment.”
Results as measured by the client after cutover. Identifying details withheld under confidentiality agreement.
Other sectors
Nationwide contractor network runs lead intake and dispatch automatically
Read the program
Immigration law firm in Spain triples caseload with the same team
Read the program
Engineering manufacturer automates quoting, purchasing and quality records
Read the program
Automotive suspension distributor runs orders and inventory on autopilot
Read the programModel this at your volume
The figures in this case study are illustrative. These are not: they are whatever you type in.
What one process costs you a year
Pick a single repetitive process — invoices, orders, applications, claims, tickets — and price it end to end.
Labour only. It does not count the rework, the late payments or the customers who left while the queue moved. Runs on 46 working weeks and 1,800 productive hours per person per year. It is an estimate from your own figures, not a quote.
Send these numbers with an assessment request