Home services and construction
Nationwide contractor network runs lead intake and dispatch automatically
Contractor marketplace operating in 50 states
4 minmedian time from request to matched contractor
91%of requests handled without a call center agent
2.4xcontractor capacity onboarded per month
100%of active contractors with valid documents
Homeowner requests qualified, priced and routed to vetted contractors in minutes, with payments, reviews and compliance documents handled by the platform.
The operation before
Requests arrived by web, phone and partner feeds and were qualified by a call center. Matching depended on dispatchers, contractor documents expired unnoticed, and follow-up was inconsistent.
What we built
- Voice and chat agents qualify requests and collect job details
- Matching engine routes jobs by trade, territory, capacity and rating
- Contractor onboarding and license or insurance renewals verified automatically
- Payments, reviews and reminders sequenced without staff
What now runs without people
Lead qualification by voice and chat
Job matching and dispatch
Contractor compliance monitoring
Payment, review and follow-up sequences
“The platform now does what forty people used to do, and does it at three in the morning.”
Results as measured by the client after cutover. Identifying details withheld under confidentiality agreement.
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