Managed Automation Operations
We run, monitor and improve your automations 24/7 so the work keeps getting done.
Automation is not a project; it is an operation. Rules change, systems upgrade, volumes shift and models drift. We operate the automation estate as a service, with defined service levels, so your teams never inherit a fragile system.
Our operations team monitors every automation, responds to incidents, maintains integrations through upstream changes, retrains and tunes models, manages the exception queues with your teams and reports monthly on throughput, accuracy, savings and risk.
What we take off your people's desks
- 24/7 monitoring and alerting of every workflow and agent
- Incident response with defined response times
- Integration maintenance through system upgrades
- Model and rule tuning against production data
- Exception queue management and staffing guidance
- Monthly performance, savings and risk reporting
How we deliver it
Onboarding
Every automation, integration and dependency is documented and instrumented, with runbooks and escalation paths.
Service levels
Response and resolution targets, change windows and reporting cadence are agreed in writing.
Operation
Monitoring, incident handling, maintenance and tuning run continuously with a named team.
Continuous improvement
Monthly reviews identify new automation candidates and retire manual steps that remain.
What changes for the business
- Automations that keep working after every upgrade and policy change
- Measured, reported savings every month
- No internal team needed to babysit systems
- A roadmap that keeps expanding what runs without people
Typical programs
Automation estate operations
Dozens of workflows across finance, operations and customer service run under one service agreement.
AI agent operations
Conversation quality, escalation rates and knowledge freshness managed continuously.
Integration maintenance
Interfaces kept working through ERP, CRM and cloud changes.
Savings reporting
Board-level reporting of hours removed, cost avoided and risk reduced.
Platforms and technology
Questions we hear from operations and finance leaders
Tiers with response times from one hour for critical automations, 24/7 monitoring, and monthly reporting; terms are agreed per program.
Yes. We operate transparently with shared dashboards, documentation and change management aligned to your processes.
A monthly fee sized to the automation estate and service level, typically a fraction of the labor the estate replaces.
Yes, after an assessment and documentation phase; we stabilize first, then improve.
What this is worth in your operation
Your volumes, your rates, your call on how much a system should take. Nothing is sent to us.
What covering nights and weekends costs
Work does not stop at six. Price the coverage you would need to buy in people, then compare.
This prices the people option only. A system that already runs your process covers the same hours without a shift premium, which is the comparison worth making. Runs on 46 working weeks and 1,800 productive hours per person per year. It is an estimate from your own figures, not a quote.
Send these numbers with an assessment requestSee what managed operations would remove from your operation
Confidential assessment led by senior engineers. No obligation.