Technology & SaaS
Customer operations, revenue automation and integration work handled by systems while the team ships product.
Fast-growing software companies automate their product long before they automate themselves. Support, onboarding, billing, renewals and internal requests get solved by hiring, and the operating cost per customer stops falling exactly when investors start looking at it.
We take the operational load off the roadmap. Support and onboarding run on agents connected to your product and billing systems, revenue operations chase renewals and expansion signals without a human queue, customer integrations stop consuming engineering sprints, and internal requests are fulfilled rather than triaged. Your engineers go back to the product.
Where the manual work sits today
- Support and onboarding headcount growing in step with customers
- Engineering time spent on one-off customer integrations and data requests
- Renewals, dunning and expansion signals tracked in spreadsheets
- Internal IT, access and finance requests handled by whoever is free
- Usage and revenue reporting rebuilt by hand for every board meeting
Programs we run in technology & saas
Support and onboarding operations
Agents grounded in your docs and connected to your product resolve setup, configuration and account requests, and escalate real bugs with reproduction detail.
Revenue and renewals automation
Trials, dunning, renewals, expansion signals and churn risk worked automatically inside the CRM and billing system.
Customer integrations at scale
A repeatable integration platform so new customer connections are configuration rather than an engineering project.
Internal service automation
Access, provisioning, procurement and finance requests fulfilled end to end across your SaaS estate.
Product and revenue analytics
Governed pipelines feeding usage, cohort and revenue reporting that is ready before the meeting.
What changes for the business
- Cost to serve that falls as customers grow
- Engineering sprints returned to product work
- Renewal and expansion motions that run without a manual queue
- Board reporting produced from governed data on a schedule
Systems we typically connect
Questions we hear in technology & saas
Bundled assistants mostly deflect. The value is in agents that act: change a plan, fix a configuration, issue a credit, open a properly detailed bug. That requires integration work the tool does not do for you.
It removes work from them. We build and operate the operational systems; your engineers keep the product, and we hand over documented systems in your repositories.
A first program is usually live in weeks, because the systems are modern and API-first. That is the main speed advantage technology companies have here.
Price it for your operation
Pre-filled with figures typical of this sector. Replace every one of them with yours.
What one operational process costs you
One repetitive process — tickets, provisioning requests or billing events — priced end to end.
Labour only. It does not count the rework, the late payments or the customers who left while the queue moved. Runs on 46 working weeks and 1,800 productive hours per person per year. It is an estimate from your own figures, not a quote.
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